Don’t Destroy Your Online Marketing Results with Bad Website Design

Guest Post: By Paul Marshall

So, you’ve embarked on a search engine advertising program, maybe even SEO. Whether you’re doing this on your own or using an online marketing consulting firm, there are key points to become aware of.

If you miss these, you won’t increase conversions.

What good is a Number 1 organic search engine ranking or AdWords ad listing, if you don’t have increased sales or if you don’t generate more sales leads?

Too often, we get all focused about the Internet marketing — the ads, the offer — that we don’t think the whole process through step-by-step and consider the experience our website visitors will be having.

If we did, we’d be thinking “big picture” and we would head off some of these potential problems before they occur.

Overcoming Your Website Visitors Anxiety

When people come to our website it’s natural for them to feel anxiety. After all, look at all the cr*p on the Internet today, all the too-good-to-be-true products and services.

But when you and I offer REAL products or services, we have to overcome that concern, even if we’re treating our site visitors fairly and not making outrageous claims.

So, how can you overcome these anxieties?

1. Offer more than a 1-page website. Credible companies have multi-page websites, including Privacy Policy, Terms of Use | Service and About Us pages.

They also have more than 1 page about their products or services.

I’m surprised by the number of 1-page websites I see from companies using infomercials to advertise their products. Often, they have the purchase form right on their home page, their only page (and often their page isn’t secured for credit card ordering).

Websites that are only 1-page don’t seem credible. And having the purchase form right on the home page comes across as very pushy!

Doesn’t this type of site seem all about the company and NOT about their customers? Why would we want to buy from that type of company?

What kind of online marketing consulting firm did these companies use…or did they use any??

2. Next to any sign up or contact form buttons clearly state that you don’t sell your customers’ private information and link to your Privacy Policy page.

3. Effectively communicate what your Value Proposition is, also called your Unique Selling Proposition. If you don’t know why someone should buy your product or service versus your competitors’, now is the time to figure it out. (And by the way, based on my experience, if you don’t know this, you’re not alone, by any means.)

But our websites have to be about more than just us. They have to be about our visitors. What’s in it for THEM, to do business with us? What unique voids in the marketplace can we fill?

As a Small Business Owner, Personally Relate to Your Site Visitors and Communicate Directly with Them

People don’t buy from websites, they buy from people! So, how can you apply this to your own website?

1. For many small businesses and solo proprietorships, their website text should speak to your visitors directly in first person.

This should be written from the voice of the Owner or President. They shouldn’t use third person, institutional-sounding language, getting rid of “we” and “our”, using “I” instead, speaking first person, in an actual conversation. Don’t try to sound like you’re Microsoft!

And while your at it, be careful about overuse of words about you…whether “I”, or those words, “we”, “our” or “us”.

Check out the WeWe calculator (Google: wewe calculator). Make sure to focus on customer-focused words and NOT on words about you or your company.

2. Include your picture on your Web pages.

For a larger small business trying to make that personal connection with their website visitors, try the idea used by the nutritional supplement company Lumina. (Google: Lumina Health Contact Us)

In this execution, notice how Lumina gets you to relate to their customer service department. I still remember it was John I spoke with and that’s been over 1 year ago that I called them!

Again, people buy from other people, not from websites.

For us as small businesses, why should we sound large, pretending to be something we aren’t? And why should we run from our advantage of being small: low overhead, friendly, personal service and accountability, among other advantages.

Make Each Step in Your Marketing a Smooth Handoff from One Step to Another

Whether you’re using AdWords, SEO, or both, make sure your title and description matches the experience your website visitor will have when they come to your landing page.

Quite often when I’m Coaching my small business owner clients or performing online marketing consulting, I find the wording for their organic listing or AdWords ad says one thing and their landing page says something that doesn’t sound the same.

This causes confusion is the best case scenario. In the worst case, it causes a lack of trust. Dangerous!

We should understand our products or services. And we know what we want our visitors to do on our site.

Our potential customers may not understand either. We need to think like them, when we explain what we have to offer them and how to use our website to take advantage of what we have to offer.

And when “shifting” from one page to another, we need to hand-off from one page to another naturally and smoothly, like a car with a smooth automatic transmission.

Don’t advertise one offer in AdWords or organic search, only to have your landing page sound like it was written for another advertising offer. I see this problem a lot!

Often times, having an affordable online marketing consulting firm reviewing what you’re doing can offer easy, inexpensive fixes that can yield big improvements in your search engine advertising and SEO conversions.

Your Action Plan

Let’s review what we’ve talked about.

First, overcome visitors anxieties by offering a multi-page website which answers questions about your company and your services or products, while inspiring confidence in your company. Effectively communicate your Value Proposition.

Second, personally relate to your site visitors. Avoid using the wrong words that may put off your site visitors. Use your picture on your Web pages.

Third, hand-off from one page on your website and one step in your selling process to another smoothly and naturally. We should understand what we want our site visitors to do, but they won’t unless we make the process really clear.

Whether your using an online marketing consulting firm or doing the work yourself, if you take these steps, your search engine optimization | advertising plan will convert at a MUCH higher rate, when you take these steps.

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Marketing online since 2004, Paul Marshall can help you market on a budget. He’s an Online Marketing Consulting expert offering marketing services (and d-i-y Coaching). You can learn more about Paul on his Internet Marketing LinkedIn profile and at Strategic Web Marketing.net.

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• Advertising, Opt-in Leads, Email Marketing service helps small businesses market their products more effectively. We provide everything you need, http://www.madviral.com Phone: 256-778-8350 (9am-5pm CST M-F) MadViral Enterprises, LLC 171 Early Rd. Hartselle, Al. 35640

Don’t Destroy Your Online Marketing Results with Bad Website Design

3 Key Points in Online Marketing to Avoid Tanking Your Results

Guest Post: By Paul Marshall

With all the changes in Google AdWords and the increased competition these days, organic SEO looks more and more attractive to most of us.

The key is for your website optimization to out-perform your competition, without over spending with an online marketing consultant (or without taking up too much of your time if you’re going the do-it-yourself route).

Remember, affordable Search Engine Optimization is about increasing quality traffic, then

• converting
• that traffic to a sale or a sales lead.

If you miss these points I describe below, your SEO goals of increased conversions will tank, even if you have a Number 1 Google Ranking.

I often notice these missed areas when I’m Coaching a business owner about their Web site and their need to increase sales and sales leads.

So, here are 3 points for you to review that I hope will help your SEO goals of increased conversions.

What’s Above the Fold Counts Most, so Consider Monitor Resolutions

Living in the world of TV remote controls and browser back buttons, we have to capture our website visitors’ attention ASAP. Our visitors aren’t going to give us much time before making a decision to stay or to leave our website.

As much as this subject is discussed these days, it’s amazing the number of sites I review that have critical information missing from “above the fold”, in that area visible before your visitors scroll down.

This is the area to briefly summarize what people can do on your site and make your best case for your guests staying on your website and not clicking away. This may also be the area to place your contact information.

Keep in mind that what’s above the fold on your monitor will likely be different from what’s above the fold on the monitor for someone visiting your website. Browser resolution is set differently for various computers.

For instance, on my website, I know the top resolution of my visitors is 1280 by 1024 (53%) and the second most popular resolution is 1024 by 768 (37%). I get this information from my site’s analytics script, although not all analytics programs provide this critical information.

Since I make sure my site looks great for these 90% of my visitors and make sure I communicate reasons to stay on my site above the fold (my value proposition), I draw more people into my site, encouraging them to scroll down.

Remember to cross test your site with recent versions of the most popular Web browsers: Firefox, Internet Explorer, Safari and maybe even Google’s new Chrome.

These steps raise my conversion rate and they will raise yours, too. And increasing traffic and conversions is the whole point of affordable search engine optimization, whether using an online marketing consultant or d-i-y, right?

So, don’t miss this important step.

Carefully Select Your Type Size and Font and Remember that White Space is Your Friend

I’m astounded by the improper text choices made by so many website owners today. Is there really any good reason to make people squint at your website, struggling to get the information they need?

Consider reviewing The Easy to Read Standard at Information Architects (you can Google it). I would encourage you to review the size of your text, the white space between your letters and words and between your paragraphs and headings.

Designers often believe whitespace is your enemy; if you want people to understand your message and stay on your website, whitespace is in fact your friend.

Also consider that fonts with serifs are easier to read than fonts without serifs.

If you want to successfully convey your message to as many of your site visitors as possible, then make it as easy for them as you can. When we’re talking about increasing conversions, it’s all about the numbers and appealing to the largest number of people possible.

Use Opt-in Email or Blog Postings to Maximize Your Sales

All website owners would like for people to buy from their website the first time they visit. But is that realistic?

Consider these statics from the National Sales Executive Association:

• 2% of sales are made on the 1st contact;
• 3% of sales are made on the 2nd contact;
• 5% of sales are made on the 3rd contact;
• 10% of sales are made on the 4th contact (and)
• 80% of sales are made on the 5th – 12th contact.

For most businesses, if you don’t offer an opt-in contact, like a regular email newsletter or blog postings, you’re missing out on most of your potential sales!

When setting up an opt-in Internet marketing campaign, you should offer incentives to subscribe. To entice people to opt-in, you can offer:

• special pricing for email list members
• a first look at new products
• ability for customer to select subjects and emails they receive (controlling the frequency of contact by choosing which of your lists to be on)
• promise not to share email or other personal info with other companies

Using opt-in contact allows you to significantly increase conversions by introducing yourself over time to your potential customers, in a soft-sell manner.

Website optimization is important; the goal is increased Internet traffic, sales and sales leads. But whether you’ve hired an online marketing consultant or you’re doing the process yourself, Affordable search engine optimization by itself doesn’t accomplish those last points of increased sales and sales leads.

You’ve got to remember to design your website to alleviate visitors natural apprehensions and make buying from you as easy as possible.

Properly mapping out the above the fold area of your Web pages, using appropriate size text, using adequate whitespace and offering an opt-in process to nurture your buyers will all help you accomplish the real goals you have with SEO and website optimization: increased sales and more sales leads.

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Marketing online since 2004, Paul Marshall can help you market on a budget. He’s an Online Marketing Consultant and an Affordable Search Engine Optimization specialist offering marketing services (and d-i-y Coaching). You can learn more about Paul on his LinkedIn profile: http://www.linkedin.com/in/paulmarshallwebmarketing and at Strategic Web Marketing.net.

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• Advertising, Opt-in Leads, Email Marketing service helps small businesses market their products more effectively. We provide everything you need, http://www.madviral.com Phone: 256-778-8350 (9am-5pm CST M-F) MadViral Enterprises, LLC 171 Early Rd. Hartselle, Al. 35640

3 Key Points in Online Marketing to Avoid Tanking Your Results